Call Recording & AI Notice

You spoke to an AI assistant, not a person. The call was recorded. The recording and a written transcript belong to the business you called. Nobody is training an AI on your voice, and nobody is making a voiceprint of it. You can ask for the recording to be deleted.

Rivet answers the phone for trades businesses — heating and air, plumbing, electrical, roofing — when they cannot pick up themselves. The voice you heard is an automated assistant.

It says so at the start of every call, before anything else is discussed. If you ask whether you are talking to a real person, it has to tell you the truth immediately and plainly. If it ever does anything else, that is a fault and we want to hear about it.

The recording exists so the business gets your details right: the address, the callback number, what is actually wrong, and the time you agreed on. It is what stops a truck turning up at the wrong house on the wrong day.

Recording starts a moment before the notice plays, so the notice itself is part of the recording. That is deliberate — several states require exactly that.

The notice plays on every call, everywhere, regardless of which state you are calling from. The business cannot switch it off, and we do not offer a version of this product that lets them.

Say so. You do not need particular words — any of these work:

• “Don’t record me.”
• “I don’t consent to being recorded.”
• “Turn the recording off.”

Then, immediately:

• The recording stops and the partial recording is discarded.
• The call continues normally — you do not have to choose between privacy and getting your heat fixed.
• No transcript of the call is stored.
• Only the details you deliberately gave in order to book — your name, callback number, service address, the problem and the appointment — are kept, because that is the job you asked for.
• Your preference is remembered, so the next time you call that business it will not record you either.

Your voice is not used to train or improve any AI model, by us or by any of our vendors. It is not converted into a voiceprint. It is not used to identify you, to authenticate you, or to guess your mood, age or anything else about you.

When a transcript shows who said what, that comes from the two sides of the call being on separate audio channels — not from any analysis of how a voice sounds.

The business you called owns the recording and the transcript. Rivet stores them on that business’s behalf and does not use them for anything else.

• Audio is deleted after 90 days by default. A business may set that as short as 7 days or as long as 365.
• Transcripts are deleted after 12 months by default.
• The booking details stay in the business’s customer records, the same as if a person had written them on a pad.

You will only get a text about your appointment if you said yes to one on the call. It will be about your appointment and nothing else — we do not send marketing texts and this product cannot be used to send them.

Reply STOP to any text to stop them. It takes effect immediately, and it works however you phrase it.

The assistant is instructed to refuse payment card details on the phone. If you offer them, it will decline and offer a secure link instead. If something claiming to be this assistant ever asks you to read out a card number, it is not us — tell us.

If you mentioned gas, smoke, fire, carbon monoxide, flooding, sparking wires or no heat in freezing weather, the assistant will not have booked you an appointment. It will have told you to hang up and call 911 or your gas utility, and alerted the business owner straight away.

If you are in danger right now, hang up and call 911.

Email privacy@rivetdispatch.com with the number you called from and roughly when you called. If you just want the recording deleted, we will delete it. For anything else about your customer record we will pass the request to the business you called and help them answer it.

Fuller detail is in the Privacy Policy.

Open items for counsel: confirmation that the structured booking extract kept after a recording refusal is a business record rather than the contents of an intercepted communication; and review of this page’s wording against the all-party consent statutes of the states where our customers operate.